ELC


COVID-19 Update

Current as of Monday, Mar 23 2020 04:03 PM MST. Information is updated as it is received.

We have completed the primary roll out of our response plan, including work from home configurations for. As of today, we successfully have 85% of our employees setup and successfully working from home, with all key business operations fully functioning.

At present, we are often experiencing higher than normal hold times due to call volume to our service centers. We appreciate your patience as we give every call the attention it deserves. While we work in decrease hold times, we encourage using our websites the email address below to contact when possible.

We will continue to assess the situation and share more information as it becomes available. Please visit www.equilife.com for the latest updates.

For annuity agents and annuity clients, please email Annuity.POS@equilife.com with questions.

For life & health agents and life & health clients, please email Service@EquiLife.com with questions.

COVID-19 Update

Current as of Tuesday, Mar 17 2020 06:11 PM MST. Information is updated as it is received.

We continue to actively monitor the spread of COVID-19 and we successfully have 70% of our employees working from the safety of their homes. As we make the final push to get as many of our employees to work from home, we will be temporarily shutting down our phone lines this evening starting at 4:00 pm MST. This excludes our few employees whose work requires a physical presence in our office. Our phone lines will be back up tomorrow morning.

Annuity Telephonic Sales Utilizing Our Electronic Application (eApp) These volatile times are a great reminder of the benefits provided with fixed annuities. If clients want a fixed/indexed annuity but do not want to meet in person, then we have a great solution! If you are using Firelight, you can take the app over the phone with the client. All signatures and acknowledgments are done electronically. You do not need to physically meet with the client! We are happy to answer any questions – especially if this is the first time that you’ve used Firelight.

We will continue to assess the situation and share more information as it becomes available. Please visit www.equilife.com for the latest updates.

For annuity agents and annuity clients, please email Annuity.POS@equilife.com with questions.

For life & health agents and life & health clients, please email Service@EquiLife.com with questions.

Equitable Life's Response to COVID-19

Current as of Tuesday, Mar 17 2020 02:31 PM MST. Information is updated as it is received.

As you are aware, COVID-19 (coronavirus) is spreading nationally and there have been confirmed cases in Salt Lake City, Utah and other cities where we have office locations. However, none of our employees have contracted the virus at this time. We are closely monitoring the evolving COVID-19 situation and understand this is a very unsettling time for everyone. We are committed to providing superior services to our agents, customers and business partners to ensure the continuity of our business operations.

The health and safety of our employees is paramount to Equitable Life. We are following the guidance provided by the Centers for Disease Control and Prevention (CDC) as well as local and state public health authorities, to safeguard the health and well-being of all our employees. In order to mitigate the potential spread, we are implementing a work from home plan starting this Monday, March 16. Due to the success of our 2019 flex work program, our employees are extremely capable of working offsite and have the proper technology and tools required to complete their work responsibilities, including our claims, underwriting, new business, service and operations teams. For the few employees whose work requires a physical presence in our office, we have taken preventative measures to ensure the safety of their health and well-being.

During this transition, we expect phone calls to increase which will impact our hold times. We encourage you to utilize our portals and email for status updates.

While the steps we are taking are extreme, we believe the actions are necessary and will help ensure we are in the best position to provide uninterrupted services while protecting the health of our employees.

We will continue to assess the situation and share more information as it becomes available.

For annuity agents and annuity clients, please email Annuity.POS@equilife.com with questions.

For life & health agents and life & health clients, please email Service@EquiLife.com with questions.

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500,000+

delighted clients.

7,000+

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180+

happy Home Office employees!