ELC


COVID-19 New Jersey Response Order

Current as of Friday, May 1 2020 09:19 AM MST. Information is updated as it is received.

Pursuant to New Jersey Executive Order No. 123, Equitable has modified procedures to extend the Grace Period for remitting premium on any Medicare Supplement policy issued in New Jersey beyond the agreed upon due date from 31 days to 60 days as a result of the outbreak of COVID-19. No Medicare Supplement policies issued in New Jersey will be cancelled due to non-payment of premium during a period of no less than 60 days beyond the agreed upon premium due date. Additionally, any claims incurred during the extended Grace Period will not be denied or pended due to non-payment of premium during the extended Grace Period. The grace period may be initially applied towards the April or May premium as the policyholder determines and will continue for 60 calendar days from that date. After the 60-day emergency grace period, a policyholder must be offered the option of amortizing any unpaid premium over the remaining months of the policy, but for not less than six months.

COVID-19 Update

Current as of Wednesday, Apr 29 2020 01:12 PM MST. Information is updated as it is received.

As the pandemic situation continues to evolve, our top priority is to keep everyone safe and keep our business functioning, including all the team members who must work from the office and are vital to keep the company operational. As an organization, we have shown that we can do this with most everyone working remotely; we’re proving it now, every day. We are succeeding due to everyone’s adaptation and dedication to our shared success. The resiliency and determination you all have shown is remarkable.

The Equitable response team is working to support and improve our current work configuration and plan for the path ahead. The outbreak trend is not yet declining in any of the regions where we have offices. Even when the pandemic begins to subside, the COVID-19 risk will remain and all of us need to continue to be vigilant. It is not a short-term problem, but rather a new risk we all will have to manage.

The response team has been and will continue to analyze data, assess the situation, incorporate governmental guidance, and make decisions that are the best for your safety, our organization, and our team. At present, we cannot determine an exact date that remote working team members may begin to return to our offices full time, but we do not expect the process to start before June 1, 2020. For the foreseeable future, we will be operating in our current diffused configuration.

When that time does come, we expect it to be an incremental process. This will best allow us to manage risk and keep our vital business activities operating. The process to establish our new normal will not be like a switch, where everything immediately resumes. It will be much like a dial that is turned slowly as the situation allows us to take actions safely.

While the procedures are yet to be finalized, some characteristics of our new normal may be:

  • • Extending the work from home policy to a broader group of team members, beyond the people who were working from home before onset of the pandemic
  • • Staff returning to the office in stages, with new desk arrangements in place
  • • Additional safety measures remaining in place, including physical distancing procedures and continuation of extra cleaning measures

At present, IT will continue to bolster remote work configurations for all of our teams. The Technical Services team is currently working on acquiring additional webcams to facilitate face to face conversations for everyone, enhancing functionality for call center staff, and quickly solving technical issues as they arise.

Expect more frequent updates from this point moving forward. We will work to communicate details of establishing our new normal as they are solidified.

As an ongoing reminder, please follow these protective measures to reduce the novel coronavirus spread:

  • • Practice physical distancing in the workplace. Keep at least six feet away from other employees.
  • • Practice good hygiene practices such as regularly washing your hands with soap and water for 20 seconds.
  • • Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
  • • Avoid touching your eyes, nose, and mouth.
  • • Clean and disinfect frequently touched objects and surfaces using a regular household cleaning spray or wipe.
  • • Read or refresh your knowledge by learning more about the CDC's updated recommendations at www.cdc.gov or https://slco.org/health/COVID-19/.

COVID-19 Update

Current as of Monday, Mar 23 2020 04:03 PM MST. Information is updated as it is received.

We have completed the primary roll out of our response plan, including work from home configurations for. As of today, we successfully have 85% of our employees setup and successfully working from home, with all key business operations fully functioning.

At present, we are often experiencing higher than normal hold times due to call volume to our service centers. We appreciate your patience as we give every call the attention it deserves. While we work in decrease hold times, we encourage using our websites the email address below to contact when possible.

We will continue to assess the situation and share more information as it becomes available. Please visit www.equilife.com for the latest updates.

For annuity agents and annuity clients, please email Annuity.POS@equilife.com with questions.

For life & health agents and life & health clients, please email Service@EquiLife.com with questions.

COVID-19 Update

Current as of Tuesday, Mar 17 2020 06:11 PM MST. Information is updated as it is received.

We continue to actively monitor the spread of COVID-19 and we successfully have 70% of our employees working from the safety of their homes. As we make the final push to get as many of our employees to work from home, we will be temporarily shutting down our phone lines this evening starting at 4:00 pm MST. This excludes our few employees whose work requires a physical presence in our office. Our phone lines will be back up tomorrow morning.

Annuity Telephonic Sales Utilizing Our Electronic Application (eApp) These volatile times are a great reminder of the benefits provided with fixed annuities. If clients want a fixed/indexed annuity but do not want to meet in person, then we have a great solution! If you are using Firelight, you can take the app over the phone with the client. All signatures and acknowledgments are done electronically. You do not need to physically meet with the client! We are happy to answer any questions – especially if this is the first time that you’ve used Firelight.

We will continue to assess the situation and share more information as it becomes available. Please visit www.equilife.com for the latest updates.

For annuity agents and annuity clients, please email Annuity.POS@equilife.com with questions.

For life & health agents and life & health clients, please email Service@EquiLife.com with questions.

Equitable Life's Response to COVID-19

Current as of Tuesday, Mar 17 2020 02:31 PM MST. Information is updated as it is received.

As you are aware, COVID-19 (coronavirus) is spreading nationally and there have been confirmed cases in Salt Lake City, Utah and other cities where we have office locations. However, none of our employees have contracted the virus at this time. We are closely monitoring the evolving COVID-19 situation and understand this is a very unsettling time for everyone. We are committed to providing superior services to our agents, customers and business partners to ensure the continuity of our business operations.

The health and safety of our employees is paramount to Equitable Life. We are following the guidance provided by the Centers for Disease Control and Prevention (CDC) as well as local and state public health authorities, to safeguard the health and well-being of all our employees. In order to mitigate the potential spread, we are implementing a work from home plan starting this Monday, March 16. Due to the success of our 2019 flex work program, our employees are extremely capable of working offsite and have the proper technology and tools required to complete their work responsibilities, including our claims, underwriting, new business, service and operations teams. For the few employees whose work requires a physical presence in our office, we have taken preventative measures to ensure the safety of their health and well-being.

During this transition, we expect phone calls to increase which will impact our hold times. We encourage you to utilize our portals and email for status updates.

While the steps we are taking are extreme, we believe the actions are necessary and will help ensure we are in the best position to provide uninterrupted services while protecting the health of our employees.

We will continue to assess the situation and share more information as it becomes available.

For annuity agents and annuity clients, please email Annuity.POS@equilife.com with questions.

For life & health agents and life & health clients, please email Service@EquiLife.com with questions.

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